Maryam Salim Saleh Al Arimi

Call Center Agent | Public Relations & Media Specialist

Sur, OM.

About

Results-driven Mass Communication graduate specializing in Public Relations, eager to leverage strong communication and client-handling skills in a Call Center Agent role within Public Relations & Media. Proven ability to manage high-volume inquiries, provide exceptional administrative support, and contribute to effective internal and external communications, ensuring professional representation and efficient problem resolution in fast-paced environments.

Work

Sur Vocational College

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Public Relations & Media Trainee

Sur, Al Sharqia South, Oman

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Summary

Engaged in intensive Public Relations and Media training, developing practical skills in communication strategies, media coordination, and customer handling.

Highlights

Acquired foundational knowledge and practical skills in PR communication strategies and media coordination techniques.

Provided administrative support for media-related activities, ensuring smooth workflow and resource management.

Developed effective customer communication and call handling techniques, preparing for high-volume client interactions.

Contributed to the preparation of compelling PR content and messages, aligning with organizational communication goals.

Gained hands-on exposure to comprehensive media department workflows, enhancing understanding of operational processes.

Ministry of Education

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Intern

Sur, Al Sharqia South, Oman

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Summary

Provided essential administrative and communication support, efficiently managing public inquiries and internal operations within the Ministry of Education.

Highlights

Managed and redirected a high volume of incoming telephone calls, ensuring efficient routing to appropriate departments and personnel.

Delivered comprehensive administrative and clerical support, enhancing daily operational efficiency for team members.

Systematically organized and maintained critical records and files, improving data accessibility and compliance.

Contributed to the preparation of internal communications, ensuring clear and timely dissemination of information.

Addressed public inquiries with professionalism and accuracy, enhancing positive stakeholder relations.

Education

University of Technology and Applied Sciences – Sur

Sur, Al Sharqia South, Oman
Bachelor of Arts Mass Communication / Public Relations Grade: 2.82 GPA

Al Khansa High School – Sur

Sur, Al Sharqia South, Oman
High School Diploma High School Diploma

Languages

Arabic

English

Certificates

Training Certificate

Unknown Issuer

Skills

Customer Service

Customer Service & Call Handling, Telephone & Email Response Management, Problem Solving, Professional attitude in customer interactions.

Call Handling

Customer Service & Call Handling, Telephone & Email Response Management, Ability to handle multiple calls and tasks simultaneously.

Public Relations Communication

Public Relations Communication, Preparing internal and external communications, Supporting PR and media activities, Assisted in preparing PR content and messages.

Administrative Support

Administrative Support, Data Entry & File Organization, Organized and maintained records and files, Supported team members in daily operational tasks.

Data Entry & File Organization

Data Entry & File Organization, Organized and maintained records and files.

Problem Solving

Problem Solving, Calm under pressure and solution-focused.

Time Management

Time Management, Highly organized, Detail-oriented, Ability to handle multiple calls and tasks simultaneously.

Microsoft Office Suite

Microsoft Office (Word, Excel, PowerPoint).

Team Collaboration

Team Collaboration, Supported team members in daily operational tasks.

Interpersonal Communication

Strong interpersonal and communication skills, Responded to public inquiries professionally.

Multitasking

Ability to handle multiple calls and tasks simultaneously.

Pressure Management

Capable of working under pressure in fast-paced environments, Calm under pressure and solution-focused.

Professionalism

Professional attitude in customer interactions, Responded to public inquiries professionally.